Guaranty Trust Bank (Ghana) is committed to ensuring that IT Services are delivered as agreed with the customers and by continually improving the IT services delivered.
• Ensuring that IT Services provided to the customers are clearly defined, communicated, and understood.
• Ensuring SLT (Service Level Targets) are met at every point in time.
• Establishing performance metrics for reviewing service management objectives.
• Ensuring that Incidents and Service requests are responded to in line with the agreed SLA.
• Ensuring that IT Service Management is frequently reviewed for continuing Eligibility.