Our Policy Statement | GTBank Ghana
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/ Our Policy Statement

SMS Policy Statement

Guaranty Trust Bank (Ghana) is committed to ensuring that IT Services are delivered as agreed with the customers and by continually improving the IT services delivered.

We achieve this by:

• Ensuring that IT Services provided to the customers are clearly defined, communicated, and understood.

• Ensuring SLT (Service Level Targets) are met at every point in time.

• Establishing performance metrics for reviewing service management objectives.

• Ensuring that Incidents and Service requests are responded to in line with the agreed SLA.

• Ensuring that IT Service Management is frequently reviewed for continuing Eligibility.