SHELL CARDS FREQUENTLY ASKED QUESTIONS

Why are we doing this? 

The lifestyle of our customers are rapidly changing; you want convenience and a one-stop shop for all your banking and related needs. This partnership allows us to simplify your life and provide you with a single point for accessing and loading your Shell cards.

How does this work?

For now, if you are a customer of the Bank and patron of Shell, walk into any of the 14 selected branches to pick up and load your shell card for free.  

How can you apply for the Shell card?

By simply walking into our Banking Halls and requesting for a card at Teller points.

Non-GTBank customers will be required to produce an ID to pick up their Shell cards.

How can you top up?

You can top up at any of our Teller points by presenting your card to the Teller and the amount you wish to load. The minimum top up is GHC 50.

Uses of the Shell card?

The Shell card can be used to purchase fuel, lubricants, service vehicles and pay for shopping at Shell Select centres.

Which branches are piloting this?

  • Head Office
  • Osu
  • Airport
  • One Airport Square
  • Labone
  • Dansoman
  • Madina
  • Kumasi Main 
  • Achimota 
  • Abeka Lapaz
  • Tema Main
  • Tema Community 6 
  • Spintex
  • Batsona

Need more info?

Contact us on 0302611560, 0800124000 

Email Us: gh.customerexperience@gtbank.com

Call our Toll free: 0800 124 000 or 

              24-Hour Customer Support / Service Hotlines: 

              (+233) 302 611 560 / 302 923 914 / 302 966 755

 whatsapp-flag-icons-95406.png (1) (+233) 504100011 (WhatsApp ONLY)

 

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