Guaranty Trust Bank (Ghana) Limited, Bank of the Year for two consecutive years in 2009 and 2010, was registered in Ghana in October 2004 and obtained its universal banking license from the Bank of Ghana on 23rd February, 2006, thereby paving the way for the commencement of operations.
The Bank is a subsidiary of Guaranty Trust Bank Plc, one of the foremost banks in Nigeria with a Triple A rating; the first indigenously owned sub-Saharan bank to be quoted on the London Stock Exchange. In 2008, GTBank Plc became the first new generation indigenous African bank to obtain a banking license to carry out fully fledged commercial banking activities in the United Kingdom.
GTBank Plc, currently owns 95.72% of the issued share capital of Guaranty Trust Bank (Ghana) Limited, with Nederlandse Financierings-Maatschappij Ontwikkelingslanden N.V. (FMO) holding 2.14% and Alhaji Yusif Ibrahim, a Ghanaian business entrepreneur, holding the remaining 2.14%.
Presently, Guaranty Trust Bank (Ghana) Limited’s shareholder’s funds is in excess of GHS144 million, thus, providing the Bank with a competitive advantage in terms of business capacity and the readiness to handle relatively big-ticket transactions.
Due to its consistency in building a strong, profitable and respectable brand in Ghana, GTBank within the seven years of its operations in the country, has grown to become a reference point for good business practice and a role model in the financial services industry.
The Bank is built on the strengths of its staff, its structures, policies and procedures. As a principle and due to its preparedness to invest and develop the country’s human capital, all of its staff members totaling 581 are Ghanaian except three Nigerians.
The Bank also has an open door policy, thus reinforcing an informal atmosphere that breeds a feeling of equality. Everyone is accessible and approachable, working in open offices alongside their colleagues. In addition, we have a flat organizational structure that engenders effective communication and prompt decision-making.
As recognition of GTBank’s leverage on its robust IT infrastructure to roll out customized e-banking products and services, it has been awarded as the Best Bank in IT / Electronic Banking, also for two consecutive years in 2009 and 2010.
In August 2011, aside being awarded (for the second year running) as Bank of the Year 2010 during the Ghana Banking Awards ceremony held in Accra, GTBank emerged winner and runner-up also in the following other key categories:
Best Bank - Product Innovation
1st Runner-up: Best Bank - Customer Care
1st Runner-up: Best Bank - Advisory Services
1st Runner-up: Best Bank - Competitive Pricing
2nd Runner-up: Best Bank - Retail Banking
Apart from the Bank of the Year 2009 Award conferred on the Bank in 2010, it emerged tops also in the following eight other major category Awards:
Best Bank, IT / Electronic Banking
Best Bank, Retail Banking
Best Bank, Short Term Loan Financing
Best Bank, Medium Term Loan Financing
Best Bank, Product Innovation
Best Bank, Advisory Services
Best Growing Bank, and
1st Runner Up, Best Bank – Customer Care
Guaranty Trust Bank (Ghana) Limited has also been named by the International Finance Corporation (IFC) as the Most Market Responsive Global Trade Finance Program (GTFP) Issuing Bank in Africa for 2010. The bank is also on the Ghana Club 100 list of Most Prestigious Companies in the country.
It has been named in a KPMG Customer Satisfaction Survey (conducted in the banking industry in Africa 2012) report as the Most Customer Focused bank in Ghana.